Yuvela Hong Kong Refund Policy
⚠️ Important Notice
We do not accept returns due to personal reasons or change of mind.
The following refund policy applies only to defective or incorrectly shipped items.
Yuvela Hong Kong only provides refunds – exchanges are not available.
Refund Request
- If you receive a defective, damaged, or incorrect item, please contact Yuvela Hong Kong customer service within 7 days of receipt to request a refund.
- All refund requests must be submitted through the official Yuvela Hong Kong customer service center.
- Returns sent back without prior approval will not be accepted.
When submitting a refund request, please provide:
- Order number
- Customer name
- Name and quantity of the defective/incorrect item(s)
- Reason for refund request
- Clear photos of the product and packaging (including shipping label and waybill number)
- Return address, contact phone number, and recipient’s name
Items Not Eligible for Refund
- Requests made more than 7 days after receipt
- Items that have been opened, used, or damaged due to customer mishandling
- Products returned without prior customer service approval
- Products specifically marked as “non-refundable” on our website
Refund Information
- Once the returned item is received and inspected, refunds will be processed within 7–15 business days.
- Refunds are based on the actual amount paid.
- For defective or incorrectly shipped items, Yuvela Hong Kong will cover both the initial shipping fee and the return shipping fee, and a full refund will be issued.
- If your order included free gifts, they must also be returned; otherwise, the retail value of the gifts will be deducted from the refund.
- Once a product is refunded, any associated discount codes, coupons, or store credits will be void and cannot be reissued.
