Terms and Conditions
Yuvela Hong Kong Terms of Use
Welcome to the Yuvela Hong Kong website (“this Website”).This Website is provided in accordance with the following Terms of Use. These Terms constitute the agreement between LSSC TRADE LIMITED (“the Company”) and each user of the Website (“User”, “you”), governing your use of the Website. The Company’s Privacy Policy posted on this Website explains the policies regarding data collection through the Website, and forms part of these Terms. By accessing or using this Website, you confirm that you have read, understood, and agreed to be bound by these Terms of Use.
1. Provision of Services
(1) This Website provides the following services:
- Provision of information regarding products and services, and order confirmation;
- Delivery services for ordered products;
- Other services as specified by this Website.
2. Products and Services for Personal Use Only
All products and services provided through this Website, including any free gifts, are for personal use only. You may not sell or resell any products, services, or gifts purchased or obtained from the Company. If the Company considers that an order may violate these Terms, the Company reserves the right, with or without notice, to cancel or adjust the order or its quantity.
3. Accuracy of Information
The Company endeavors to ensure that the information on this Website accurately describes the products, including pricing. However, within the limits of applicable law, this Website may contain errors, inaccuracies, or omissions, and may not always be complete or up to date. The Company reserves the right to correct any such errors, inaccuracies, or omissions and to update information without prior notice.4. Order Validity
(1) This Website may refuse an order placed by a User for any of the following reasons:- The order contains false, incomplete, or incorrect information;
- The order cannot be confirmed due to technical reasons or reasons beyond the control of this Website.
(3) You agree that if any information posted on this Website is inaccurate, or if a product is out of stock, this Website reserves the right to cancel or amend the relevant information or limit the quantity of products available for order. You are responsible for ensuring that the order details (including products ordered and delivery address) are accurate at the time of placing an order.
(4) Delivery fees shall be calculated and charged according to this Website’s delivery policy and the delivery method chosen by the User. This Website reserves the right to revise product prices and delivery fees without further notice.
5. Payment Methods
This Website endeavors to provide a variety of payment platforms to meet User needs, including VISA and MasterCard.6. Delivery
(1) This Website does not guarantee delivery on a specific date but undertakes to arrange packaging and dispatch within 14 days from the date of order. This Website will take all appropriate measures to notify you of product availability and shipping status. If a specific product is out of stock, this Website will notify you in the manner provided under these Terms, and delivery-related matters shall be handled by mutual agreement.(2) This Website will specify the delivery method, delivery fee payable by you, and estimated delivery time for all products ordered. If delivery cannot be made within the agreed time frame, this Website will contact you to discuss subsequent arrangements.
(3) In special circumstances, delivery dates may be changed after notice to you.
7. Order Cancellation
(1) You may cancel your order under the following circumstances:- By agreement between you and the Company;
- If the product you ordered is out of stock;
- If the price displayed on the Website was incorrect, provided you notify this Website before the product is shipped.
- By agreement between you and the Company;
- If the product description is clearly erroneous or the product is out of stock; and/or
- If the order information is incorrect, or the order quantity or amount exceeds available stock.
- In the event of force majeure, system failure, third-party intrusion, or any other situation beyond the Company’s control where cancellation is deemed necessary;
- If the Company has reason to suspect that your purchasing behavior violates principles of fairness or good faith (e.g., repeatedly refusing delivery without valid reason); and/or
- Any other circumstances specified in or updated under these Terms of Use.
(1) If any product you ordered is out of stock, this Website will notify you immediately. If you have already paid, the relevant amount shall be refunded, and all necessary refund procedures shall be completed within 30 working days from the date of agreement or receipt of funds. In exceptional cases, the refund period may be extended.
(2) Upon receipt of returned products, this Website shall refund the remaining amount to you within 30 working days after deducting relevant fees, in accordance with these Terms. The refund period may be extended in exceptional cases.
(3) If you paid by credit card, this Website will request assistance from the credit card provider to process the refund.
(4) Except as provided in these Terms or required by law, if you refuse to accept the product or request a return, you shall bear the related delivery fees and bank handling charges. Refunds will be processed only after returned products are confirmed.
(5) If you request a return or exchange, you must also return any complimentary gifts or promotional items. If such items have already been used, their value will be deducted from the refund.
8. Intellectual Property
Unless otherwise stated, all materials and content on this Website, including text, images, graphics, logos, button icons, audio clips, data compilations, and software, as well as their compilation and arrangement (collectively, “Content”), and all intellectual property rights therein (including but not limited to copyrights, trademarks, designs, and goodwill), are the property of LSSC TRADE LIMITED. They are protected under the laws of Hong Kong and applicable international laws, conventions, and treaties (including copyright and trademark laws). Any commercial use, including reproduction, modification, distribution, or transmission of any part of the Content without authorization from LSSC TRADE LIMITED, is strictly prohibited.9. Your Obligations and Responsibilities
By accessing or using this Website or any Content, you agree to comply with these Terms and any warnings or instructions within this Website. You agree to act in good faith and in accordance with applicable laws and practices when accessing or using this Website or any Content. You may not alter, modify, or interfere with the integrity or operation of this Website or its Content in any way. Without prejudice to other provisions of these Terms, if you negligently or willfully breach any obligations set out herein, you shall be liable for any losses or damages suffered by the Company, its partners, affiliates, associates, or licensors.10. Your Account
You agree to be personally responsible for all communications and activities conducted under your account, username, and/or password. If you access or use this Website on behalf of another person, you represent that you are authorized to bind that person as a principal to these Terms. To the extent you lack such authority, you agree to be bound by these Terms yourself and accept responsibility for any misuse of this Website or its Content arising from such access or use. You may cancel your account at any time.11. Responsibility for Protecting User Accounts and Passwords
(1) All Users are responsible for managing their accounts and passwords and keeping their account information up to date.(2) Users must not disclose their passwords to third parties.
(3) If a User discovers that their account or password has been accessed or used by any third party, they must immediately notify this Website and handle the matter as directed.
(4) Under no circumstances shall this Website be liable for any loss arising from a User’s breach of subsections (1), (2), and/or (3).
12. Third-Party Hyperlinks
The Company is not responsible for the content of any external web pages linked to or from this Website. Hyperlinks within this Website are provided for convenience only and do not imply any endorsement by the Company, its affiliates, or its partners of such sites, their content, products, services, or providers. You assume all risks associated with accessing or browsing any external sites. The Company shall not be liable for any damages, losses, or offenses arising directly or indirectly from the use of, reliance on, or content of such external sites, including but not limited to their privacy policies and terms. You should carefully review the terms and privacy policies of all external websites you access through this Website.13. Special Offers, Features, and Events
This Website may provide special offers, features, or events (including offline activities) that are subject to additional or separate terms, rules, and/or policies. By choosing to participate in such offers, you agree to be bound by those additional or separate terms, rules, and/or policies.14. User Content
If you transmit, upload, post, email, share, distribute, copy, or otherwise provide suggestions, ideas, inquiries, responses, data, text, software, music, sound, images, graphics, videos, messages, or other materials (“User Content”) on this Website, you are solely responsible for such User Content. You hereby grant the Company a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use, reproduce, sublicense, distribute, display, publicly perform, modify, edit, and otherwise exploit such User Content in any media now known or hereafter developed, for any purpose (including but not limited to product development, production, distribution, and marketing).You represent and warrant that you own or otherwise control all rights to your User Content. You agree not to upload or provide any User Content that is: (a) illegal, harmful, threatening, abusive, infringing, defamatory, obscene, pornographic, invasive of privacy, hateful, or otherwise objectionable; (b) content you are not authorized to provide under law, contract, or fiduciary relationships; (c) known by you to be false, misleading, or fraudulent; (d) provided in exchange for compensation from third parties; or (e) content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party, or encourages or assists such infringement.
The Company is under no obligation to review or evaluate User Content and accepts no liability for it. The Company does not endorse or control User Content posted on this Website and makes no guarantees regarding its accuracy, completeness, or quality. You understand that by using this Website, you may be exposed to User Content that is offensive or objectionable. Under no circumstances shall the Company be liable for any User Content, including but not limited to errors, omissions, or any loss or damage incurred from using such content. You hereby waive any claims against the Company relating to rights of ownership, privacy, publicity, moral rights, or attribution in connection with User Content.
The Company reserves the right (but not the obligation), at its sole discretion, to refuse to publish or remove any User Content, and may modify or delete any User Content as it deems appropriate. Without limiting the foregoing, the Company may suspend or terminate services and/or accounts, with or without notice, for any User who violates these Terms or infringes the rights of others.
15. Disclaimer
LSSC TRADE LIMITED provides this Website, Content, products, and services on an “as is” basis. To the fullest extent permitted by law, the Company makes no express or implied representations or warranties regarding the operation of this Website or services, or the Content or products included as part of the services. The Company does not represent or warrant that the information obtained through this Website is accurate, complete, or current. Prices and availability are subject to change without notice.To the maximum extent permitted by law, the Company shall not be liable for any losses, damages, or injuries of any kind arising out of or related to the use of this Website. This limitation of liability applies to all types of damages, including but not limited to direct, indirect, incidental, punitive, consequential damages, loss of data, revenue or profits, property damage, or third-party claims.
