Yuvela Hong Kong Privacy Policy
Last Updated and Effective Date: 2025/10/13
Yuvela Hong Kong (“we”, “our”, or “the Company”) respects your privacy and values our relationship with you.
When you visit our online store established and hosted by our SaaS service provider SHOPLINE (shopline.hk) (“the Store”), we may collect, process, and use personal data about you (including your employees, representatives, or agents).
If you browse or make purchases through our Store, we may also collect and process your personal data.
We understand the importance of your personal data and are committed to maintaining the integrity and security of our Store.
This Privacy Policy explains:
- What personal data we collect
- How we use your personal data
- How we share, transfer, or disclose your personal data
- Your rights and choices
- How we protect your personal data
- How we update this Privacy Policy
- How you can contact us
1. Information We Collect
We may obtain personal data about you from the following sources:
- Information you provide when registering, shopping, or participating in activities on our Store;
- Information you provide when interacting with our social media accounts (such as Facebook or Instagram);
- Transaction records when you shop at physical retail locations using your membership;
- Information automatically collected through technologies such as cookies, server logs, or device identifiers.
2. Categories of Personal Data You Provide
Depending on how you interact with us, we may collect the following categories of personal data:
- Contact Information: name, phone number, email address, mailing address;
- Account Information: login credentials, password, purchase history;
- Payment Information: credit card or payment account details (processed securely by third-party payment providers);
- Preference Information: shopping interests, language settings, communication preferences;
- Device and Network Information: IP address, browser type, operating system, device identifier, and similar data.
You may choose not to provide certain personal data; however, doing so may prevent you from using some services or features.
3. How We Use Your Personal Data
We may use your personal data for the following purposes:
- To process orders, payments, and arrange delivery;
- To provide customer service and after-sales support;
- To manage membership accounts and purchase records;
- To send you information about products, events, or promotions (only with your consent);
- To improve the Store’s design, functionality, and marketing strategy;
- To prevent fraud, impersonation, and other unlawful activities;
- To comply with applicable Hong Kong laws and regulatory requirements.
If you have given consent, we may use your email address or phone number to send marketing messages (such as new product launches or promotional offers).
You may opt out at any time following the instructions in the “Your Rights and Choices” section below.
4. Cookies and Tracking Technologies
Cookies are small text files stored on your device when you visit our Store, used to identify your browser and improve your experience.
We use cookies to:
- Remember your login status and preferences;
- Conduct website analytics and enhance performance;
- Provide personalized recommendations and marketing.
You may disable or delete cookies in your browser settings, but some functions of the Store may not work properly.
For more information, please refer to the SHOPLINE Privacy Policy.
5. How We Share, Transfer, and Disclose Personal Data
- Delegated Processing: We may entrust third-party service providers (such as payment processors, logistics partners, marketing or cloud service providers) to process necessary data on our behalf.
- Sharing: We will not sell or rent your personal data to any third party unless you have given your consent or unless required by law.
- Transfer: In the event of a merger, acquisition, or business reorganization, we will notify you and obtain your consent before transferring your data.
- Legal Disclosure: We may disclose data as required by Hong Kong law or to comply with lawful requests from authorities.
All third parties engaged by us are contractually required to maintain confidentiality and data security.
6. Minors
Our Store is not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.
If you are a parent or guardian and believe your child has provided personal data to us, please contact us immediately so we can delete it.
7. Your Rights and Choices
Under the Personal Data (Privacy) Ordinance (Cap.486) of Hong Kong, you have the following rights:
- To access and obtain a copy of the personal data we hold about you;
- To request correction of inaccurate or incomplete data;
- To withdraw any previously given consent;
- To request that we stop using your data for direct marketing purposes.
How to Exercise Your Rights:
You may contact us by email at cs@yuvela.hk, stating your name and request.
We will respond within a reasonable period.
If you have concerns about how we handle your personal data, you may also contact the Office of the Privacy Commissioner for Personal Data (PCPD), Hong Kong at https://www.pcpd.org.hk/.
8. Data Security
We employ reasonable technical and administrative measures—including encryption, access control, and monitoring systems—to safeguard your personal data from unauthorized access, disclosure, alteration, or deletion.
However, please note that no transmission over the Internet is completely secure, and we cannot guarantee absolute security of data during transmission.
9. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or our business practices.
We will post the updated version in a prominent location on our Store and indicate the latest revision date.
In the case of material changes, we will notify members or announce it on our website.
10. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy, please contact us at:
Yuvela Hong Kong
Email: cs@yuvela.hk
